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Website policy · Updated September 4, 2026

Frequently Asked Questions

Straight answers for growers, nurseries, importers and plant brands planning a wholesale inquiry.

On this page

Products and availabilityOrdering and productionShipping and arrivalStill have a question?
Preview policy

This copy is tailored to a wholesale plant inquiry website. Add the legal company name, registered address, real contact email and final order terms before accepting payments.

Products and availability

What products do you supply?

The sample catalog covers tropical foliage tissue-culture plantlets and plug plants. The actual varieties and stages available must be confirmed against the current production list.

Is the availability shown online live?

No. The website is a sample catalog. Send your plant list and target quantities to receive current and upcoming batch availability.

What is the minimum order quantity?

Minimums depend on variety, stage, packing format and destination. They are confirmed in the quotation rather than fixed across the entire catalog.

Can I request samples?

Sample availability depends on the variety, destination rules, documentation and freight cost. Include your destination and evaluation needs in the inquiry.

Ordering and production

How do I place an order?

Send the varieties, quantities, destination and preferred delivery window. We will review feasibility and issue a written quotation or order confirmation. The website inquiry itself is not an order.

How long is the lead time?

Lead time depends on the current production stage, volume, documentation and route. A target dispatch window is confirmed for each accepted order.

Will I receive production updates?

Milestone updates can be agreed for larger or forward-production orders. The timing and format should be listed in the order confirmation.

Shipping and arrival

Do you ship internationally?

International shipping may be available where the plants are eligible and a workable route and documentation plan can be confirmed. The buyer should verify destination import requirements.

Which documents can be supplied?

Available documents depend on product and destination. Tell us the permit, phytosanitary, origin, invoice, packing list and labeling requirements before quotation.

What should I do if plants arrive with a problem?

Inspect promptly, keep all packaging, and send the order and shipment references with clear photos or video within the claim period stated in your order confirmation.

Still have a question?

Send your plant list, quantity, destination and target timing to sales@example.com. Replace this sample address and connect the form before launch.

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