This copy is tailored to a wholesale plant inquiry website. Add the legal company name, registered address, real contact email and final order terms before accepting payments.
1. Shipping is confirmed per quotation
Shipping is arranged only after the destination, plant type, quantity, timing and buyer requirements are reviewed. Freight, insurance, route, carrier, Incoterm and estimated delivery timing must appear in the accepted quotation or order confirmation.
2. Destination and import eligibility
The buyer is responsible for confirming that the products may be imported and for supplying accurate permit, consignee, broker and labeling requirements before the stated deadline. We will identify the export documents we can provide and coordinate available phytosanitary or origin documents as agreed.
3. Production and dispatch timing
Lead times are estimates until confirmed in writing. Living plants may require production, inspection, phytosanitary scheduling and weather review before dispatch. We will communicate material changes and seek written agreement when an order cannot follow the confirmed plan.
4. Packing and handover
Plants are packed for the agreed format and route. Packaging, temperature measures, quantities and handover records may vary by product and destination. The applicable transfer of risk and title is the one stated in the accepted Incoterm or order document.
5. Carrier, customs and weather delays
Customs inspections, airline changes, carrier interruptions, extreme weather and destination controls may cause delay. We will provide available tracking and reasonable coordination, while responsibility for cost or loss follows the accepted order terms and applicable law.
6. Delivery and arrival checks
The buyer should ensure that an authorized recipient and any broker are ready, collect the shipment promptly, inspect it on arrival and follow the acclimatization guidance. Arrival concerns must be reported within the claim period in the order confirmation with photos, video and shipment references.
7. Shipping questions
Send the destination country, airport or postal code, plant list, quantities and target delivery window to sales@example.com. We will confirm the feasible route and documents before an order is accepted.